Shipping policy

SHIPPING AND DELIVERY POLICY

Last Updated: May 2026

This Shipping and Delivery Policy governs the shipment and delivery of any products purchased through  Corvium Design. By placing an order, you expressly acknowledge and agree to be bound by the terms set forth below.

1. Order Processing and Handling

  • Processing Time: All orders are subject to a mandatory processing and quality assurance period of 1 to 4 business days prior to dispatch.

  • Business Days Definition: For the purpose of this policy, "business days" refer strictly to United States standard business days (Monday through Friday), excluding weekends and US federal holidays.

  • Order Modifications: Once an order is placed and processing has commenced, modifications or cancellations cannot be guaranteed.

2. Shipping Destinations, Rates, and Timeframes

  • US Standard Shipping: We offer Free Standard Shipping to the contiguous United States. Estimated delivery is typically 4 to 15 business days post-dispatch. Please note: Shipments to Alaska, Hawaii, Puerto Rico, and other US Territories are excluded from the free shipping offer. Shipping rates for these regions are calculated dynamically at checkout.

  • International Shipping: Delivery times vary by destination, typically ranging from 10 to 20 business days post-dispatch. International shipping rates are calculated at checkout based on your exact location and package weight.

  • Disclaimer: All provided shipping timeframes are estimates and do not constitute a strict legal guarantee. Corvium Design is not liable for any delays caused by carrier disruptions, weather conditions, or customs clearance processes.

3. Address Accuracy and Deliverability

  • Customer Responsibility: The customer bears the sole responsibility for providing a complete and accurate shipping address at checkout.

  • Failed Deliveries: Corvium Design strictly disclaims any liability for lost, delayed, or returned shipments resulting from incorrect, incomplete, or undeliverable addresses provided by the customer. If a package is returned to our facility due to an address error, the customer will be responsible for any subsequent reshipment fees.

4. Tracking and Transfer of Liability

  • Tracking Information: Upon dispatch, a shipping confirmation email containing a tracking number will be provided.

  • Transfer of Risk: Risk of loss and title for items purchased from Corvium Design pass to the customer upon our physical delivery of the items to the carrier.

  • Missing / "Delivered" Packages Procedure: We are not legally responsible for packages that are marked as "Delivered" by the carrier but are subsequently lost or stolen. However, if your tracking shows "Delivered" and you have not received your item, please check your immediate surroundings and consult neighbors. If the package remains missing, contact support@corviumdesign.com within 48 hours. We will assist you in initiating an official investigation with the carrier, though Corvium Design cannot guarantee a refund or replacement for packages verified as delivered by the carrier.

5. Customs, Duties, and Import Taxes (International Orders)

  • DDU (Delivered Duty Unpaid): All international orders are shipped DDU. The product price and shipping fees do not include local customs duties, import taxes, or brokerage fees.

  • Buyer Liability: The recipient is the importer of record and is strictly responsible for complying with all laws and regulations of the destination country, including the payment of any applicable import fees.

  • Customs Rejection: If a customer refuses to pay customs duties or rejects the parcel at the border, the shipment may be abandoned or destroyed by authorities. In such events, Corvium Design will not issue any refunds or replacements.

  • Orders shipped from China may be subject to US import duties and taxes upon arrival. These charges are the responsibility of the customer and are not included in the product price or shipping fee.