Refund policy

RETURN, REFUND AND EXCHANGE POLICY

Last Updated: May 2026

Thank you for shopping at Corvium Design. We maintain a strict and legally binding policy regarding returns, refunds, and exchanges to ensure the highest standards of product integrity and customer satisfaction. By making a purchase on our website, you explicitly agree to the terms and conditions outlined below.

1. Return Period and Scope

  • 30-Day Window: Customers have exactly 30 calendar days from the date of delivery (as confirmed by the carrier's tracking data) to request a return or exchange. Requests made after this 30-day window will be automatically rejected with no exceptions.

2. Eligibility Requirements for Returns

To qualify for a return, refund, or exchange, the item must strictly meet the following cumulative conditions:

  • The item must be completely unused, unaltered, unwashed, and in the exact same condition as received.

  • The item must be returned in its original premium packaging, including all protective wraps, boxes, tags, documentation, and accessories.

  • Any item showing signs of wear, usage, scratches, cosmetics, or any structural alterations will be deemed ineligible for a return.

Legal Reservation: Corvium Design reserves the sole and absolute right to inspect the returned item upon arrival and determine, at its exclusive discretion, whether the item complies with the eligibility requirements. Items that fail inspection will be shipped back to the customer at the customer’s expense, and no refund will be issued.

3. Return Shipping Costs and Responsibilities

  • Customer Responsibility: Unless the return is due to a documented manufacturing defect or shipping error on our part, the customer is fully responsible for all return shipping costs, customs duties, and associated fees.

  • Risk of Loss: The risk of loss or damage during return transit remains with the customer until the item is physically delivered to and signed for at our designated facility. We strongly recommend using a trackable shipping service and purchasing shipping insurance. Lost or damaged return shipments will not be refunded.

4. Damaged, Defective, or Incorrect Items

  • 48-Hour Reporting Window: If an item arrives damaged, defective, or incorrect, the customer must report the issue to support@corviumdesign.com within 48 hours of delivery.

  • Required Documentation: The report must include high-resolution photographs and/or video evidence clearly showing the defect, the original packaging, and the shipping label. Failure to provide adequate proof within the specified timeframe will constitute a waiver of the claim.

5. Refund Processing and Financial Deductions

  • Inspection Period: Once the return shipment is received at our facility, it will undergo a mandatory quality control inspection within 5 to 7 business days.

  • Approval/Rejection: Following inspection, we will notify you via email regarding the approval or rejection of your refund.

  • Deductions: Approved refunds will be credited back onto the original payment method. Please note that original shipping fees (if any) are strictly non-refundable.

  • Processing Time: Depending on your financial institution, it may take an additional 5 to 10 business days for the credit to officially reflect on your bank or credit card statement.

6. International Orders and Exclusions

  • Customs and Duties: For international shipments, any customs duties, import taxes, or brokerage fees paid at the time of delivery are completely non-refundable.

  • Final Sale Items: Customized, personalized, or promotional/clearance items explicitly marked as "Final Sale" are not eligible for return, refund, or exchange under any circumstances.